Product Quality Issue

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Product Quality Issue

Please complete the form below to submit your enquiry

Product Details

Important: Required Information

Completion of all fields and photo uploads is mandatory.

This information is critical for our quality team to conduct a thorough investigation of the reported product issue.

Note: If the form is incomplete or details are incorrect,
we will be unable to proceed.

Product Name

Product Type

Product Format

Please describe the issue in detail

How many cans or stubbies have this issue?

Samples Remaining

Important: Please Retain Samples

Please keep all product samples, cans, bottles, and original packaging until your feedback has been fully resolved.

We may arrange for a product return to conduct further quality testing.

Do you have any of the affected cans or stubbies left?

Photos Required

We take product quality seriously.
To allow our team to conduct a thorough investigation, the following information and clear, well-lit photos are required:

Product Identification: Clear photos of the specific issue with the can or stubbie.
Production Details: Batch code and expiry date (found on the base or neck).
External Packaging: Photos of the original cardboard or wrap.

Please Note: All fields must be completed accurately. If any information is missing or filled out incorrectly, we will be unable to assist with your product investigation.

Photos of Can / Stubbie

Top of Can/Stubbie

Base of Can/Stubbie

Body of Can/Stubbie

Photos of Carton

Inside of carton

Outside of carton

Base of carton

Photo Required: Best Before Date

Please ensure your photo clearly shows the printed Best Before Date and batch code (usually stamped on the base of the can or the neck of the bottle).

Note: We need the printed date stamp, NOT the product barcode.

Best Before Details

Product Best Before Date & Time Stamp

Place of purchase

Store

Suburb/Town

Your contact details

Full Name

Mobile Number

Address details

Postal Address

Delivery Information

Please provide a physical street address for any correspondence or collections.

Note: We cannot accept PO Boxes.

If you require assistance or experience any issues while completing this form
please call our team on 13 15 13.

Frequently Asked Questions

FAQ subtitle, if needed

My business is a Small Business under Lion’s purchasing terms and conditions, but I am not registered under the Australian Government’s Small Business Identification Tool. What should I do?

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